Website Disclaimer – Leisure Booking System

Last updated: May 2026

This disclaimer applies to the online leisure booking system available at:
https://leisurebookings.medway.gov.uk/stellar3/#/

Use of the booking system

Medway Council makes every effort to ensure that the information and functionality provided through this booking system is accurate and up to date. However, the council does not guarantee that the system, its content, or any linked services will always be available, error-free, or free from delays.

Use of the leisure booking system is at your own risk. You are responsible for ensuring that any bookings, payments, and personal details you submit are accurate.

Bookings and payments

All bookings made through this system are subject to availability and the terms and conditions for leisure services.

While we take reasonable steps to ensure that pricing, schedules, and availability are correct, errors may occasionally occur. Medway Council reserves the right to cancel or amend bookings where necessary, including in cases of incorrect pricing or system faults.

Payments processed through the system are handled using secure payment services. However, the council cannot be held responsible for any loss or damage arising from issues outside its control, including failures in third-party payment providers.

System availability

We aim to ensure the booking system is available at all times. However, access may be suspended temporarily without notice for maintenance, updates, or system failure.

Medway Council does not accept liability for any loss or inconvenience caused by the system being unavailable.

External links and third-party services

The booking system may include links to external websites or rely on third-party services (such as payment processors). Medway Council is not responsible for the content, availability, or security of these external services.

Use of third-party services is subject to their own terms and conditions.

Data protection and security

Any personal information provided through the booking system will be processed in accordance with privacy policies and applicable data protection laws.

While we take appropriate measures to protect your data, transmission over the internet is not completely secure. Medway Council cannot guarantee the security of data transmitted to or from the system.

Limitation of liability

To the fullest extent permitted by law, Medway Council excludes liability for any loss or damage arising from the use of, or inability to use, this booking system. This includes (but is not limited to) indirect or consequential loss, loss of data, or financial loss.

Nothing in this disclaimer excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.

Changes to this disclaimer

Medway Council may update this disclaimer at any time without notice. Continued use of the booking system constitutes acceptance of any revised terms