Cookies – Leisure Booking System

Last updated: May 2026

This cookies statement applies to the leisure booking system available at:
https://leisurebookings.medway.gov.uk/stellar3/#/

What are cookies

Cookies are small text files placed on your device when you visit a website. They help us make the booking system work, improve your experience, and understand how the system is used.

Cookies do not usually identify you personally, but they may contain a unique identifier.

How we use cookies

We use cookies on the leisure booking system to:

• enable core functionality, such as logging in and completing bookings
• remember your session and preferences while using the system
• ensure security when making payments or accessing your account
• monitor system performance and usage to improve the service

Types of cookies we use

Essential cookies

These cookies are necessary for the booking system to function properly. They include cookies that:

• allow you to log in securely
• remember your booking session
• process payments and transactions

Without these cookies, the system cannot operate correctly.

Performance and analytics cookies

These cookies help us understand how visitors use the booking system by collecting information such as:

• pages visited
• errors encountered
• how users move through the system

This information is anonymised and used to improve the system’s performance and usability.

Third-party cookies

Some features of the booking system may rely on third-party services, such as payment providers. These services may set their own cookies.

Medway Council does not control these cookies. You should refer to the relevant third party’s privacy and cookies policies for more information.

Managing cookies

You can control and manage cookies through your browser settings. You can:

• delete cookies already stored on your device
• block some or all cookies
• set your browser to notify you when cookies are being used

Please note that blocking essential cookies may prevent the booking system from functioning properly.

To find out how to manage cookies, visit:

• www.aboutcookies.org
• www.allaboutcookies.org

Cookies used on the leisure booking system

This page explains the cookies used on the leisure booking system:
https://leisurebookings.medway.gov.uk/stellar3/#/

Cookies are small text files stored on your device when you use the booking system.

---

Strictly necessary cookies

These cookies are essential for the system to work. They enable core functions such as logging in, managing your booking, and making payments.

Cookie name	Purpose	Type	Expiry
ASP.NET_SessionId	Identifies your session on the server and allows the system to remember your actions (for example, bookings in progress)	First-party	Session (deleted when you close your browser)
.AspNetCore.Session	Stores session data such as navigation and booking progress within the system	First-party	Session
.AspNetCore.Cookies	Keeps you logged in to your account after authentication	First-party	Session or persistent
__RequestVerificationToken	Protects the system against security threats such as cross-site request forgery (CSRF)	First-party	Session
ARRAffinity	Ensures your requests are routed to the same server to maintain a consistent session	First-party	Session
ARRAffinitySameSite	Supports secure load balancing across servers	First-party	Session

---

Booking and functionality cookies

These cookies support the booking process and ensure the system works as expected.

Cookie name	Purpose	Type	Expiry
BookingSession (or similar)	Stores your selected activities and booking details while you complete your transaction	First-party	Session
BasketId (or similar)	Tracks items added to your booking basket before checkout	First-party	Session

---

Third-party cookies (payments)

When you make a payment, third-party providers may set cookies to process transactions securely.

Cookie name	Purpose	Provider	Type	Expiry
Payment gateway cookies (for example, Worldpay)	Enables secure payment processing, fraud prevention, and transaction validation	Third party	Session / persistent	Varies

---

Preference cookies (if enabled)

These cookies may be used to improve your experience, but are not essential to use the system.

Cookie name	Purpose	Type	Expiry
cookieConsent (or similar)	Records your cookie preferences	First-party	Persistent (typically up to 1 year)
.AspNetCore.Culture	Stores your language or regional preferences	First-party	Persistent

---

Further information

• Most cookies used by this system are essential and cannot be switched off.
• You can manage cookies through your web browser settings. However, blocking essential cookies may prevent the booking system from working correctly.
• The leisure booking system is provided by a third-party supplier (Delta Computer Services), and the exact cookies used may change as the system is updated.

Changes to this cookies statement

We may update this cookies statement from time to time. Any changes will be published on this page.